FAQ & Policies

FREQUENTLY ASKED

Is Resin Food Safe?

I use a high grade resin that is certified by the FDA as food safe when properly mixed and fully cured. It is also heat resistant up to 400 degrees Fahrenheit. 

How can I clean my Flower Tower?

Hand wash only! You can also use a gentle glass cleaner to give it some extra shine after its been washed.



SHIPPING INFORMATION

UK and Europe Shipping Info?

Contact me directly to purchase due to VAT regulations I will set up a listing in my Etsy shop for you. 

Damaged Item?

If your piece arrives damaged, please email me right away with pictures of the box condition and the broken piece. I will find a solution best suited for your unfortunate circumstances by either making a new piece or refunding your purchase.

Lost/Stolen Item?

As a small business owner I reserve the right to deny a refund for missing packages. If your tracking number notifies me that your package was delivered, but you do not find it at your mailbox/home, I have no way to further track your package or replace the item. Please contact your local USPS to file a claim for your missing item.



RETURN POLICY

If you are not 100% satisfied with your purchase, I will gladly accept returns. The buyer is responsible for mailing the unwanted item back in its original packaging safely. I will issue a refund when I receive the returned item. All custom orders are FINAL SALE. Please reach out to me if you have any issues with your order upon its arrival. Thank you!